Frequently Asked Questions (FAQ)
General Questions
We currently work with a carefully selected fleet of full-suspension mountain bikes, mainly from local brands.
Our main partner is Artesana, but we also collaborate with other local brands for larger groups or special experiences.
In some cases, we may complement our fleet with bikes from other trusted partners, depending on your needs.
Our bikes come equipped with tubeless tyres.
We provide a spare inner tube and tyre levers with each rental.
Please note: tools and pump are not included, so we recommend bringing your own basic repair kit.
Additional gear such as helmet pedals, GPS devices, and protective gear can be rented at an extra cost.
To rent a bike or book a guided tour, please contact us directly via WhatsApp or email.
We accept major credit cards and bank transfers.
Please see our cancellation policy page.
When using a MTB bike, a helmet is mandatory. We recommend using full finger gloves and knee pads. Depending on the difficulty of your ride, it’s also recommended to use back protection, elbow pads, and a full face helmet.
If you experience any mechanical issues during your rental, please contact us as soon as possible.
We’ll do our best to assist you and find a quick solution so you can continue enjoying your ride.
Please do not attempt to repair the bike yourself, as this may cause further damage or safety issues.
Yes, we offer discounts. Please refer to our website for detailed pricing.
Tours and Guides
We offer tailor-made guiding services for a minimum of 2 people and a maximum of 6 people per guide. If you prefer a private guide, we can offer that at the price of 2 participants.
Yes, we have tours designed for all skill levels. Our guides will ensure that the route matches your experience and fitness level.
We recommend bringing water, snacks, sunscreen, and appropriate clothing for cycling. Our guides will provide a detailed list of recommended items before the tour.
Yes, we can create custom tours tailored to your preferences and skill level. Contact us to discuss your requirements and we’ll design a tour just for you.
Our guides have various profiles, with many of them participating in competitions. They have extensive knowledge of the local trails and terrain, and are trained in first aid.
Safety and Insurance
No, insurance is not included.
We recommend that all participants have travel insurance that covers mountain biking activities.
Safety is our top priority. Our guides carry first aid kits, and we conduct a safety briefing before each tour. Helmets are mandatory, and protective gear is highly recommended.
accepted due to bad weather, except in extreme cases where safety is compromised.
Miscellaneous
Yes, but only if it is a tailor-made tour. Please ensure your bike is in good working condition and suitable for the tour level.
Yes, we offer discounts for group bookings and repeat customers. Contact us for more details and to see if you qualify for a discount.
Follow us on Instagram at @girona_mtb to stay updated on our latest offers, new tours, and events.
